Maintenance of technical protection system

Securiton systems for fire and intrusion detection, video surveillance, access control and fixed fire extinguishing provide people and their property with reliable protection against risks – especially when they are serviced and inspected regularly and professionally. A preventive maintenance contract with Securiton allows you to minimise investment and enjoy long-term security.

A maintenance contract guarantees that all tasks related to your security system are carried out without exception. Since you do not have to worry about any of these aspects, you are free to concentrate on your core business.

Inspections and maintenance are planned and carried out by Securiton at regular intervals. Systematic measurements and function checks show the condition of your system and highlight any components that may need to be replaced. The scope of services depends on the type of security system. In such cases, Securiton refers to the standards and guidelines as well as the recommendations of the SES (Swiss Association of Security System Installers).

Batteries must be replaced once their energy content is used up. Rechargeable batteries can be recharged – however, they have a limited service life, after which they must be replaced. Only certified products may be used in security systems. Rechargeable batteries are charged to their full energy content using a calibrated charging unit. Replacement is carried out within the required deadlines, together with scheduled maintenance.

Over time, dust accumulates in the measuring chamber of detectors, which is why they must be inspected every six to eight years.
Depending on ambient conditions, these inspections may need to be scheduled at shorter intervals. As part of the maintenance work, all factory-inspected detectors in your system are reinstalled and tested.
The service response time after a fault signal is defined in the contract.
As a rule, faults are usually eliminated by replacing defective system components.

The software used in security systems is subject to constant change. The use of standard components from the IT industry and the fact that systems are networked mean that software functions must be adapted at short intervals. With its service releases, Securiton is able to implement minor improvements and optimise elements within a given software release (patch or hotfix). A software upgrade involves installing a new software version. A software upgrade is therefore a new variant based on the original software that contains technological innovation.

Together we determine the time frame after which your security system should be renewed, partially or completely. We advise you in order to determine the optimal moment to replace parts of the system. The related costs are spread over the term of the contract, which in turn simplifies your budgeting.
Your security system will rarely be triggered by an event. However, it must be operational at all times. A maintenance contract enables you to consistently prevent the consequences of an increasing number of external influencing factors such as sabotage, deception or incidents in the surroundings. Since the services provided by Securiton are certified in accordance with various standards, you will be able to submit a claim to protect your financial interests if necessary. With Securiton you always have full control over your costs – because they are easy to calculate.
Securiton specialists meet the legal requirements for carrying out inspections and servicing of technical security systems, all in accordance with specific fire protection standards and fire protection guidelines.

We are accredited to carry out:

The fastest way to get support.

We are able to monitor the status of your system remotely. With your prior approval, our specialists can remotely access your technical security systems. This enables our specialists to intervene immediately and in a targeted manner in the event of technical incidents. These interventions are highly efficient because our support specialists have access to all of your system's data. Remote access allows them to observe current operating states and analyse possible causes of events. Moreover, they can operate and even program your system remotely. Remote access also improves the efficiency of interventions when on-site repairs to your system are required: information obtained in advance means we know exactly what to expect, and when we arrive on site we are already prepared for what needs to be done.

Remote access is independent of location. It proves useful for regular inspections and maintenance work on your system: our specialists know the exact requirements in advance and arrive with the right equipment and materials.

Remote access allows us to help your staff quickly and easily: our specialists can analyse the situation and provide your staff with targeted expertise.

Unauthorised access to your technical system via remote access is not possible, as it is protected by a comprehensive security concept. The software and data transmission meet strict, internationally recognised security and data protection standards. Data is transmitted via a security gateway or an integrated machine-to-machine (M2M) solution. Access to your system is limited to selected Securiton specialists, who log in using a secure authentication procedure.
Remote access logs all accesses and events, so every single action can be fully reconstructed and all work is fully documented. All data is stored on Securiton servers and is never passed on to third parties.